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Frequently Asked Question (FAQ).

Because it's not just another healthcare solution – it's the future of wellness at your fingertips.

Imagine a world where everything you need for optimal health is seamlessly integrated into one powerful platform. That's CAREPOI. From telemedicine sessions to personalized monitoring, medical devices to expert support, CAREPOI brings it all together in a groundbreaking, all-in-one ecosystem.

But what truly sets CAREPOI apart? It's for everyone. Whether you're a healthcare provider looking to streamline patient care, a patient seeking convenient access to healthcare, or a healthcare enthusiast taking charge of your well-being, CAREPOI is your ultimate solution.

With CAREPOI, we bring care to any point of interest. Say goodbye to fragmented healthcare experiences and hello to a brighter, healthier future – right from the comfort of your home, office or any POI.

A Medical Folder is included with an active User Plus Subscription. However, it’s entirely optional to maintain one. Your Medical Folder remains under your control, granting you the freedom to choose whether to utilize it or not. It’s important to highlight that with a Medical Folder,  you benefit from real-time exams and comprehensive medical tracking during a session. Without it, video consultations may lack the depth and effectiveness of a true medical session. Not having a Medical Folder may entail risks, as it could impact the accessibility and organization of your medical information during a session. Your access to CAREPOI remains unchanged, regardless of your decision to use a Medical Folder.

Having a CAREPOI Medical Folder can make getting the right treatment via the web, faster, safer and easier! 

  • Faster: Reduce time spent searching for past treatments, ensuring quicker access to necessary information. 
  • Safer: Authorized healthcare professionals gain access to critical patient data, ensuring comprehensive and informed decision-making while upholding patient privacy.
  • Easier: Patients no longer bear the burden of remembering complex medical details, as all pertinent information is systematically organized and readily accessible.

Medical records are often stored in different locations by different healthcare providers. With a CAREPOI Medical Folder, you can access an online summary of your information wherever you can access the internet.

Your CAREPOI Medical Folder has strong security and privacy safeguards – you will have a login, password and OTP to access your records. You can also see who has accessed or updated your Medical Folder. Should you suspect any unauthorized access, our helpline at +302615008003 is readily available for support.

Your CAREPOI Medical Folder complements your existing records and enhances your healthcare journey. While your doctor will continue to maintain detailed notes during consultations, any updates, new prescriptions, or specialist visits will be seamlessly added to your CAREPOI Medical Folder. This accumulation of information over time provides a comprehensive overview of your health, empowering both you and your healthcare providers to deliver personalized care.

You can register for a Medical Folder in one of the following ways:

Online: Visit CAREPOI webpage .
Over the phone: Call +302615008003 and select option one.
In-person: Visit CAREPOI Company offices.
Assisted Registration: Ask your General Practitioner to guide you through the process.

Your CAREPOI Medical Folder serves as a comprehensive repository for various types of health-related information. Here’s what you can expect to find:

  • Personal Details: Upon logging in, you have the option to input essential data such as emergency contacts, allergies, medications, and Indigenous status.
  • Clinical Documents: These documents, curated by healthcare professionals like GPs and hospitals, include comprehensive records of your health. They may consist of Shared Health Summaries, Event Summaries, and hospital discharge summaries.
  • Personal Records: Your CAREPOI Medical Folder also accommodates personal entries. These could be personal health summaries or notes provided by you or your Authorized Representative.

As time progresses, your folder grows richer. Data accumulates from various sources, including examinations at POI Stations and visits to GP or Healthcare Provider Organizations. Additionally, healthcare providers can contribute specialist letters, referral letters, and other pertinent information related to your care.

During video consultation sessions, the CAREPOI Medical Folder facilitates the entry of essential information by your online healthcare provider. This could encompass details of consultations, treatments, and even family medical histories shared with your healthcare provider.

A CAREPOI Timeline Summary is a snapshot of your healthcare status at a specific moment, crafted by your designated healthcare provider, typically your GP. This summary proves especially beneficial if you have intricate health requirements or receive care from multiple healthcare providers. It serves as a valuable resource for new doctors or healthcare professionals you may encounter, offering a clinically pertinent overview of your health. With a Timeline Summary, you no longer need to recall or reiterate details of past medications, significant test results, or other treatments you’ve undergone.

Your Authorized Collaborator is the healthcare provider who agrees with you to develop and manage your CAREPOI Medical Folder. For most individuals, the Authorized Healthcare Provider is typically their GP, as they are usually the primary provider overseeing ongoing and coordinated care.

The selection of your Authorized Healthcare Provider is made through mutual agreement via a simple drag-and-drop process within your CAREPOI Medical Folder. Should you wish to change your Authorized Healthcare Provider, you can easily remove the current one and add another doctor or healthcare provider. It’s important to note that having an Authorized Healthcare Provider is not mandatory to have a CAREPOI Medical Folder.

Prescriptions are now conveniently accessible within your CAREPOI Medical Folder, enhancing the safety and effectiveness of medication management in healthcare. This feature provides a detailed overview of prescribed medications, including brand and ingredient names, dosage, and consumption instructions. As medications are dispensed, this information is updated accordingly.

This comprehensive view empowers users, especially those with complex medication regimens, by granting access to vital medication details. Over time, improved health outcomes are anticipated as healthcare providers leverage this information within the CAREPOI Medical Folder to make more informed clinical decisions.
It’s important to note that medication information is available under the ‘Prescriptions’ section of your CAREPOI Medical Folder only if your prescribing clinician (e.g., GP) or dispensing health provider (e.g., pharmacist) participates in the CAREPOI system and utilizes compatible software.

The presence of the “Diagnostic Imaging Reports” link indicates that your CAREPOI Medical Folder can store not only pathology reports and data (such as blood tests) but also reports from diagnostic imaging procedures (like ultrasounds). Healthcare providers who use the CAREPOI Medical Folder can access these reports to aid in making informed clinical decisions regarding your diagnosis, treatment, and overall care.

The CAREPOI Medical Folder isn’t currently available as a standalone app due to its complexity. However, you can access it through any POI station, including those designed for home use. These stations provide internet access, allowing you to view and edit your data.

In the event of lost or forgotten credentials, reaching out to SYSTSERV via their online form is necessary. Proof of identity must be provided online to facilitate the retrieval of credentials.